These Terms of Service ("Terms") are a binding agreement between you and Kidus Digital Group regarding your use of KTeC. By creating an account, taking the vibe quiz to build a store, accessing a dashboard, or otherwise using the service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you are using KTeC on behalf of a business, you represent that you are authorised to bind that business, and "you" includes that business. If you do not agree, do not use KTeC.
KTeC ("KTeC", "we", "us", "our") is a software service operated by Kidus Digital Group that lets apparel and print businesses run a branded online storefront and manage their orders. References to the "service" mean the KTeC website, store builder, storefronts, dashboards, customizer, and all related features.
KTeC gives you the tools to launch and run an online apparel store, which may include:
Available features depend on your plan and may be added, changed, or removed over time (see section 22). KTeC provides software and hosting only; it does not manufacture, print, ship, or sell your products, and it is not a payment processor for your sales.
To be clear about the boundaries of the service: KTeC is not a manufacturer, printer, fulfilment house, courier, marketplace, payment processor, escrow service, bank, or financial institution. It does not touch the money in your sales, does not guarantee your sales or your customers' satisfaction, and does not insure your business. It is a toolset that lets you present a store and receive orders; everything about producing and delivering those orders, and getting paid, is yours to run.
You must be at least 18 years old, or the age of majority where you live, and able to enter a binding contract, to use KTeC as a store owner. You must use KTeC for a lawful business purpose, provide accurate information, and keep it up to date. You may not use KTeC if you are barred from doing so under any applicable law or sanctions programme.
If you register on behalf of a company or other entity, you confirm you have authority to bind it, and "you" means both you and that entity. One person or business may not open multiple accounts to evade limits, suspensions, or bans. We may refuse service, close accounts, or reclaim store links in our reasonable discretion, for example where an account is used to abuse the service or where a store link impersonates another business.
You must give accurate information when you sign up and keep your login details private. You are responsible for everything that happens under your account. Tell us right away if you think someone else has access to it. You may not share your account, sell it, or let others use it in a way that abuses the service. Your password is stored on our servers only as a one-way hash, never in plain text.
You are responsible for all activity under your account, whether or not you authorised it, until you tell us of a compromise and we have a reasonable chance to act. Because we cannot read your password, we cannot recover it for you; keep it somewhere safe. If you lose access, contact us and we will help you regain access through a reasonable verification process. We are not liable for loss arising from your failure to keep your credentials secure.
By default we never store your login — you sign in each time you open your dashboard, and nothing about your account stays on the device. If you tick "Save my login on this device" at sign in, we save your email, username, and password in that browser so your next sign in is filled in for you. Only tick this on a private device you control, because anyone using that browser could then sign in as you. You can clear a saved login at any time by signing out. You are responsible for any access that results from choosing to save your login on a device you do not fully control.
Paid plans renew automatically at the end of each billing period at the then-current price, until you cancel. By subscribing you consent to these recurring charges. You can turn off renewal by cancelling before the next period begins, as described in section 10.
You can upgrade or downgrade where the option is offered. An upgrade may take effect immediately and may be charged on a prorated basis for the remainder of the current period; a downgrade generally takes effect at the start of the next period, and some features may become unavailable when you downgrade (for example a custom domain on a plan that no longer includes it, subject to section 24). We do not owe you a refund for features you stop using mid-period.
Prices are shown in the currency indicated at checkout, and you are responsible for any currency-conversion or bank fees your provider charges. A free trial, where offered, runs for the stated period; unless you cancel before it ends, your plan begins and the first charge is made when the trial ends. Only one trial applies per customer or business unless we agree otherwise, and we may modify or withdraw trial offers.
If a charge fails, we may retry it and may suspend or limit your store until payment succeeds. You are responsible for keeping a valid payment method on file. If you initiate a chargeback or dispute for a charge that was validly owed, we may suspend your account and pursue the amount owed, plus any fees we incur. Please contact us first if you believe a charge is wrong; we would rather fix it directly.
You can cancel anytime. Cancelling stops future charges; your store generally remains available until the end of the paid period. Fees already paid are not refunded unless required by law or expressly stated otherwise. Cancelling does not by itself delete your data — see section 26 on the effect of termination and the Privacy Policy on retention.
How to cancel: use the cancellation option in your dashboard or contact us. Cancellation takes effect at the end of the current billing period unless we say otherwise, so you keep access to what you have already paid for. If you believe you were charged in error, contact us and we will review it in good faith; we would rather correct a genuine mistake than have you file a dispute. Where the law gives you a mandatory withdrawal or refund right, that right applies regardless of anything in this section.
Prices for the service may be shown exclusive of taxes. You are responsible for any taxes, duties, or government charges associated with your KTeC subscription where we are required to add them, and you are solely responsible for all taxes on your own sales to your customers, including collecting, reporting, and remitting them. KTeC does not calculate, collect, or remit taxes on your sales.
Your business name, logo, colours, fonts, designs, product photos, catalogue, and customer data belong to you. You grant KTeC a limited, worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, and process that Content only as needed to run your store and provide the service. This licence ends when you remove the Content or close your account, except for copies we must retain by law or that remain in routine backups for a limited time.
You represent and warrant that you own or have the rights to all Content you or your shoppers upload, and that it does not infringe anyone's intellectual property, publicity, privacy, or other rights, and does not violate any law. You are solely responsible for your Content and for making sure you have the rights to any artwork, logos, characters, or designs placed on products.
All Content must be accurate about what you sell, must not be deceptive or fraudulent, and must comply with advertising and consumer-protection laws (for example honest pricing, and clear terms for any sale or discount). You are responsible for the accuracy of product descriptions, prices, availability, and any claims you make. You must not upload Content you do not have the right to use, including brand logos, sports or entertainment marks, or another artist's work, unless you are licensed to.
While we take reasonable care of your Content, you are responsible for keeping your own copies of important assets and designs. We are not a backup service, and to the extent permitted by law we are not liable for lost or corrupted Content. Export or save anything you cannot afford to lose.
KTeC, including its software, storefront designs and style system, the vibe quiz, the 3D customizer, dashboards, look and feel, and branding, is owned by Kidus Digital Group and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the service while your account is in good standing. Except as the law expressly allows, you may not copy, resell, sublicense, rent, reverse-engineer, decompile, scrape, frame, or create a competing or derivative service from KTeC, or remove or obscure our notices. All rights not expressly granted are reserved.
If you send us ideas, suggestions, or feedback about KTeC, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction or compensation to you. We are free to use feedback to improve the service without any obligation to you, and you waive any claim that a later feature copied your idea. Feedback is given voluntarily, and you should not send us anything you consider confidential or that you are not free to share.
You agree not to use KTeC to:
Without limiting the above, you may not use KTeC to offer: counterfeit or unlicensed branded goods; items bearing trademarks, team or league marks, characters, or artwork you are not licensed to use; weapons, or items promoting violence or terrorism; sexually explicit material, or any content that exploits minors; hateful or discriminatory merchandise; regulated goods you are not licensed to sell; or anything otherwise illegal where you or your customers are located. You are responsible for knowing and following the laws that apply to what you sell.
You may not attempt to circumvent usage limits, security, or access controls; access another store's data; use bots or automated means to scrape or overload the service; or interfere with other users' stores. You may not use the service to build a competing product or to benchmark it for a competitor without our written permission.
We may investigate suspected violations, remove offending Content, throttle or disable a feature, and suspend or terminate stores that breach this section, with or without notice depending on severity. We may also report unlawful activity to the authorities. Enforcement is at our reasonable discretion, and taking action in one case does not oblige us to act in another.
We respect intellectual-property rights and expect our users to do the same. If you believe Content on a KTeC store infringes your copyright or trademark, contact us at the address in section 35 with: a description of the work or mark; the store URL and the specific Content at issue; your contact details; a statement that you have a good-faith belief the use is not authorised; and a statement, under penalty of perjury where applicable, that your notice is accurate and that you are the rights holder or authorised to act for them. We may remove or disable access to Content we believe is infringing, and we may terminate repeat infringers.
A store owner who believes Content was wrongly removed may send us a counter-notice identifying the Content, explaining why its removal was a mistake or misidentification, and providing contact details and, where applicable, a statement under penalty of perjury and consent to jurisdiction. We may then, at our discretion and where the law allows, restore the Content. Submitting a false notice or counter-notice may expose you to liability; only send one if you genuinely hold the rights or belief you assert.
KTeC provides the storefront and order tools only. On every sale, you (the store owner) are the seller. Any sale, payment, fulfilment, delivery, refund, or dispute is strictly between you and your own customers. KTeC is not the seller, is not a party to those transactions, and is not responsible for them.
Payments go directly to you. Customer payments are made straight to your own payment account (for example your Cash App or PayPal). KTeC does not collect, hold, process, or have access to that money at any point. Because we never hold your customers' funds, KTeC cannot issue, guarantee, or recover a refund on your behalf.
You must fulfil and deliver what your customers pay for. Once a customer pays you, you are responsible for producing and delivering that order, for your product quality and safety, and for handling any refund yourself if you cannot. Taking a customer's payment and failing to deliver the order, or otherwise defrauding a customer, is a serious breach of these terms.
Reporting and enforcement. If a customer does not receive an order, they should first contact you through your store. A customer may also report the problem to KTeC. When we receive a credible report that a store took payment and did not deliver, we may investigate, suspend your store, remove it, and ban you from KTeC, at our discretion. We cannot return money we never held, but we can and will remove stores that mistreat their customers, to protect buyers and the KTeC platform.
Because you are the seller of record on every order, you are solely responsible for:
KTeC is not responsible for any of these, does not act as your agent, and is not a marketplace facilitator, merchant of record, or payment processor for your sales.
If you enable features such as customer accounts, loyalty, bookings, newsletter sign-ups, or gift cards, you are responsible for how you run them. This includes honouring loyalty balances and gift cards you issue, keeping the promises you make to your customers, fulfilling booked appointments, and complying with applicable consumer, gift-card, and marketing laws (for example obtaining consent before emailing subscribers, and honouring unsubscribe requests). KTeC provides these tools "as is" and is not responsible for the commitments you make to your customers through them.
We may set reasonable limits on these features, and we may change or pause a feature as described in section 22.
Our handling of personal data is described in the Privacy Policy, which forms part of these Terms. For personal data your shoppers provide through your store, you are the data controller and KTeC is your processor: we process that data only to provide the features you enable, under your instructions, and we do not use it for our own purposes or sell it. You agree to: handle your shoppers' data lawfully; provide any privacy notice the law requires; obtain necessary consents; respond to your shoppers' privacy requests; and instruct us only to do lawful things. We maintain reasonable technical and organisational security measures and use the sub-processors listed in the Privacy Policy. If a data-protection law requires a separate data-processing agreement, these terms together with the Privacy Policy are intended to serve that purpose, and you may contact us to arrange additional documentation where genuinely required.
The subject matter of our processing is the operation of your store; the duration is the term of your account; the nature and purpose are to provide the features you enable; the types of data and categories of data subjects are those described in the Privacy Policy (your shoppers and the data they submit). You authorise us to engage the sub-processors listed there and to add or replace them, and we will keep that list current so you can object to a material change.
Security is shared. We secure the platform; you must secure your use of it. That means keeping your login private, using a strong password, limiting who can access your dashboard, being careful with "Save my login on this device," and promptly telling us if you suspect unauthorised access. Many data incidents at the store level come from a compromised owner login, which is within your control, not ours.
Taking into account the nature of the processing, we will provide reasonable assistance to help you meet your own obligations, such as responding to a shopper's rights request or a security incident. Where a law gives you an audit right over a processor, we will satisfy it by providing relevant information about our practices and those of our providers, rather than granting open access to our systems, which could risk other customers' data.
KTeC relies on third-party providers (including Supabase, Cloudflare, Stripe, and Google Fonts) to operate, and you may connect your own third-party tools (such as a payment app to receive customer funds). Your use of those services is subject to their own terms and policies. We are not responsible for third-party services outside our control, for their availability, or for any loss arising from them, including any payment app you use to receive customer funds.
If a third-party provider changes, limits, or discontinues a service we depend on, it may affect KTeC, and we may need to change or replace a feature in response. We choose reputable providers but do not control them and do not guarantee their performance. Any dispute you have with a third-party provider (for example your payment app freezing funds) is between you and that provider.
KTeC may offer AI-assisted features (for example a shopper assistant or a design generator) and automated design selection (the vibe quiz). AI output can be inaccurate, incomplete, biased, or unexpected; you are responsible for reviewing it before you rely on, publish, or sell anything based on it. AI features may be limited, metered, changed, or switched off at our discretion, including platform-wide. Do not use AI features to produce infringing, deceptive, harmful, or unlawful content. You are responsible for Content you generate with these tools to the same extent as any other Content.
AI features and any text they produce are provided for convenience only and are not legal, tax, financial, medical, or other professional advice. Do not rely on them as such.
As between you and us, you may use the output an AI feature produces for you within your store, subject to these Terms. You acknowledge that AI output may not be unique, that similar output may be generated for others, and that the legal status of AI-generated material can be uncertain; you are responsible for confirming you have the rights you need before using it commercially. Where an AI feature is powered by a third-party model, your use is also subject to that provider's terms and acceptable-use rules.
Some features may be offered as previews or "beta", may be dormant, or may be enabled and disabled across the platform over time. Beta features are provided as is, may change or disappear, and may be less reliable than generally available features. We may add, modify, or remove features, and we may roll out changes, notices, or configuration flags to stores as part of running and improving the service. We will try to avoid disrupting your core store, but no particular feature is guaranteed to remain available.
We work to keep the service running reliably but do not guarantee it will be uninterrupted, timely, secure, or error free, and we do not promise a specific uptime unless separately agreed in writing. We may perform maintenance, updates, and occasional downtime. Support is provided on a reasonable-efforts basis through the contact channel below.
We are continually improving KTeC and may add, change, or remove features, designs, and limits over time. We may also roll out platform-wide settings, notices, or configuration to stores as part of operating the service. We will try to avoid materially degrading the core store you rely on, but the service is not static, and no specific feature is guaranteed to remain available or unchanged.
You are responsible for keeping your own copies of Content and data you care about. Where practical we may offer a way to export certain data, but you should not rely on the service as your only copy. After your account ends, data may be deleted as described in section 26 and the Privacy Policy, so export anything you need before then.
Pro shops can use a custom web address for their store. There are two cases:
For a domain that KTeC owns, the following applies when you downgrade or cancel Pro:
You are responsible for making sure you have the rights to any name you ask us to register on your behalf. Domain availability checks and quotes we provide are estimates and are not a guarantee that a name can be registered or that a price will hold.
You must not ask us to register a name that infringes a trademark or another party's rights, and you are responsible for any dispute arising from a name you chose. For a domain KTeC owns and provides, we handle its registration and renewal while your Pro plan is active; you do not acquire ownership of it by using it. For a domain you bring, you remain the registrant and are responsible for keeping it registered, paying its renewals, and maintaining the settings needed to keep it pointed at your store.
Custom-domain support depends on your plan and on third-party domain and DNS systems that are outside our control. We are not liable for downtime, delays, or errors caused by a registrar, DNS provider, or your own domain configuration.
You may stop using KTeC and close your account at any time. We may suspend or terminate your account or store if you break these Terms, do not pay, create risk or harm for other users or the platform, or use the service unlawfully. Where practical we will give notice and a chance to fix the problem, but we may act immediately for serious violations, such as fraud, illegal content, security threats, or non-payment.
Suspension is a temporary measure short of termination. We may suspend all or part of your access while we investigate a suspected breach, a payment problem, or a security concern. During a suspension your store may be offline or limited. We will restore access if and when the issue is resolved to our reasonable satisfaction.
If your store is suspended or removed, it may become unavailable to your customers. You are responsible for communicating with your customers and honouring any orders they already placed and paid for; a suspension of your KTeC store does not relieve you of your obligations to your customers.
When your account ends, your right to use the service stops. We may take your store offline and, after a reasonable wind-down period, delete your store and associated data, except records we must keep by law or to resolve disputes, as described in the Privacy Policy. Sections that by their nature should survive termination — including content licences you granted for retained copies, intellectual property, disclaimers, limitation of liability, indemnity, and dispute terms — survive.
Export first: if there is Content or data you want to keep, save your own copy before your account ends, because after the wind-down period it may no longer be recoverable. Any fees owed at termination remain payable. Ending your account does not release you from obligations to your customers for orders they already placed and paid for, which remain yours to fulfil or refund.
The service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent allowed by law. We do not warrant that the service will meet your requirements, be uninterrupted or error free, that defects will be corrected, or that the service or its servers are free of harmful components. Any material obtained through the service is used at your own discretion and risk.
To the fullest extent permitted by law, KTeC and Kidus Digital Group will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost sales, lost revenue, lost data, loss of goodwill, or business interruption, arising out of or relating to the service, even if advised of the possibility. To the fullest extent permitted by law, our total aggregate liability for any and all claims relating to the service is limited to the greater of (a) the fees you paid us in the three months before the event giving rise to the claim, or (b) USD 50. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; in that case our liability is limited to the smallest amount permitted by law. Nothing in these Terms limits liability that cannot be limited by law.
Without limiting the above, and to the extent permitted by law, KTeC is not liable for: any transaction, product, refund, or dispute between you and your customers; funds you receive or lose through your own payment app; the acts or omissions of any third-party provider, registrar, or payment service; loss or corruption of Content you did not keep your own copy of; downtime or errors caused by events outside our control; or the results you do or do not achieve from using the service. You use KTeC to run your own business, and the commercial outcomes of that business are yours.
The disclaimers and limitations in these Terms reflect a reasonable allocation of risk and are a fundamental basis of our agreement. The pricing of the service is set in reliance on them, and they apply even if a limited remedy fails of its essential purpose.
You agree to defend, indemnify, and hold harmless KTeC and Kidus Digital Group, and their owners, staff, and providers, from and against any claims, demands, damages, liabilities, losses, and costs (including reasonable legal fees) arising out of or related to: your store and Content; your designs, products, and sales; your dealings and disputes with your customers; your handling of your customers' data; your use or misuse of the service; or your breach of these Terms or of any law or third-party right.
We may, at our option, take over the defence of any matter subject to indemnification, at your expense, and you will cooperate with us. You may not settle any matter in a way that imposes an obligation or admission on us without our prior written consent. This indemnity is in addition to, and does not limit, any other remedy available to us.
We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, outages of infrastructure or third-party providers, internet or power failures, strikes, war, terrorism, government actions, or other events of force majeure.
You represent that you are not located in, and are not a national or resident of, any country or on any list that would make your use of KTeC unlawful under applicable export-control or sanctions laws, and that you will not use the service in violation of those laws.
These Terms are governed by the laws applicable to Kidus Digital Group's place of operation, without regard to conflict-of-law rules.
Most disputes can be resolved quickly and informally. Before starting any formal proceeding, you agree to contact us at the address in section 35 and give us a fair chance to resolve the matter. Your notice should describe the issue, what you have experienced, and the resolution you want, and should include your account details so we can identify it. We will try to resolve it in good faith within a reasonable time, typically 30 days.
Any dispute that cannot be resolved informally will be handled by the courts competent for Kidus Digital Group's place of operation, and you consent to their jurisdiction, unless mandatory local law gives you the right to bring it in your home jurisdiction. Nothing in this section removes consumer rights that cannot be waived under the law that applies to you.
To the extent permitted by law, disputes will be resolved on an individual basis, and you and we each waive any right to bring or participate in a class, collective, or representative action. If this waiver is unenforceable for a particular claim, that claim will be severed and heard in court, but the rest of this section still applies.
To the extent permitted by law, any claim relating to the service must be brought within one year after it arises, or it is permanently barred.
You agree that we may communicate with you electronically, through the service, your dashboard, or the email associated with your account, and that electronic notices, agreements, and records satisfy any legal requirement that such communications be in writing. You agree that clicking to accept, signing up, or using the service constitutes your electronic signature and agreement to these Terms.
Provisions that by their nature should survive termination will survive, including sections on your Content licence for retained copies, KTeC's intellectual property, feedback, the merchant relationship and your responsibilities, data processing, disclaimers, limitation of liability, indemnity, governing law and disputes, and these general terms.
Unless you tell us otherwise, we may identify that you are a KTeC customer and reference your store as an example of the service, using your public store name and look. You can ask us to stop by contacting us.
We may update these Terms from time to time. We will change the "Last updated" date above, and if we make a significant change we will give reasonable notice, for example through the dashboard or by email. Continuing to use KTeC after a change takes effect means you accept the new Terms. If you do not agree to a change, your remedy is to stop using the service and close your account.
Questions about these Terms, or a copyright or abuse report? Email [email protected]. KTeC is operated by Kidus Digital Group.
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